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Customer Testimonials


The service department at Subaru does a great job every time I come in. They have a great amount of knowledge when it comes to any questions I ask!
Pat S.    

Layne was very patient and friendly. He did exactly as he said he would. He was also informative and respectful!!
Amy S. -- Camillus NY    

Absolute five-star dealership and service. Professionalism, courtesy, and service extraordinaire. Always 100% satisfaction.
I. Jones    

The service department performed oil changes on both my vehicles in the same day. Steve and the mechanics had me in and out both times. I appreciate Steve getting me in even though I had no appointmen
Tavores F. -- Cicero NY    

Brandon made me feel like I was a king. I could feel he really cared about my car's maintenance. Thanks Brandon and Mark Graf.
Peter F.    

I couldn't ask for a better service from Steve Real and his staff. Customer satisfaction A+ !!! Thank you so much!
Florencia L. -- Syracuse NY    

Excellent Service - Always best service shop I've ever been to. Jean - outstanding.
Sid B.    

I called at the last minute, they got me in. And as always, I received the best service money could buy. Thank you.
Edward F. -- Syracuse NY    

Service at Bill Rapp has been exceptional in all my years with Bill Rapp! Thank you, Bill Taylor.
Don T. -- Fayetteville, NY    

I just had my 2010 Buick Lacrosse into your shop for some work. It was an intermittent problem that was difficult to diagnose, but your people were able to find the problem and repair it. A part had
Mike R. - 2010 Buick Lacrosse    

Just a note to tell you what a good experience my son and I had recently at your GM Service Department. The service advisor, Mike Gilbert, was very helpful and professional in the way he handled the
Jim R - Camillus, NY    

Thank you so much for providing such exceptional customer service to Brian and I through out the car buying process. It was so refreshing to come to Bill Rapp Nissan and be treated with respect, hone
Susan & Brian H 2012  Nissan   Murano

I purchased my Subaru Outback from Bill Rapp Subaru last year. I just wanted to compliment your organization for the great service I received last Saturday. I had noticed the knob to adjust my mirro
Martha V   Subaru  

I am writing in regards to my most recent auto purchase. I have purchased 2 Subaru’s in the past from Tony Madonna. Tony goes above and beyond to make the purchase a pleasant experience! I have a fr
Wendy L    

I’m always treated courteously and honestly by your staff. I will continue to rely on you. Happy Holidays!!
Elaine T    

People question why I bring my car to my dealership - but for me - the answer is obvious - I am confident you "know" the car, the service is great, and the price is fair. Thanks!
Sue P --Skaneateles, NY    

I like your remodeled waiting area in your Subaru dealership. The coffee is always good - waiting for service.
William H --Jamesville, NY    

It is nice having WiFi and TV while you wait.
Kelly B -- Canastota, NY    

I am glad your service department is open on Saturdays and later hours during the week. That makes my life so much easier!
Kimberley F --Baldwinsville    

Service Advisor called back to say that some work did not nee to be done and saved over $500. Very courteous, honest and helpful.
Jeffery G -- Syracuse, NY    

Had a BIG repair. Final bill was less than the estimate. I would have paid the estimated amount without much more thought. A big reason I have been a customer or more than 20 years.
Peter S -- Syracuse, NY    

Service people always treat you like family!
Eugene T -- N Syracuse, NY    

The courtesy and honesty of your service personnel is much to be proud of. Rapp's has been my favorite service shop for over 40 years! Thank you!
Al S -- Solvay, NY    

The customer service here has been great from sales to service visits. It's almost like going to a Wegmans.
Michael A -- Syracuse, NY    

My doctors office should take lessons from you!
Rich P -- Syracuse, NY    

I truly enjoy the friendly culture of your organization. Your whole dealership staff is professional and very welcoming. Plus the donuts are great too!
Ryan H -- Baldwinsville, NY    

You've earned how I feel - In 3 words -- I TRUST YOU!
Sydney H -- East Syracuse, NY    

Everything was Great! All true professionals. And we love Kaylea!!
Jeff G. -- Solvay, NY 2011  Nissan   Versa

I had the best buying experience at Bill Rapp! The salesmen were very friendly and helpful. Thank you!
Fiore Z.    
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